Frequently Asked Questions
What turnaround times can I expect?
We provide two options for turnaround times; 2 day turnaround and 7 day turnaround. We can also provide files on an urgent turnaround upon request.
Elite Transcription guarantees a 2 day turnaround on any file up to a maximum of 90 minutes in length. However, we always endeavour to return files back to our clients much faster than this. We often complete files overnight if given to us in the afternoon, as well as returning files to clients during the weekend wherever possible.
Please note that Elite Transcription is officially open Monday to Friday, 9AM-5PM. However, an Elite Transcription Administrator is more than likely to be available outside of these hours and also on the weekends. Give us a call or send us an email, and we will get back in contact with you as soon as possible.
What is the difference between a clean, verbatim and strict verbatim transcript?
Elite Transcription offers three levels of transcripts; clean, verbatim and strict verbatim.
The base level is the clean transcript, which includes all complete sentences spoken by all speakers.
The verbatim transcript is the next level of transcript. It builds on top of the clean transcript by also including:
(A) an interviewer’s listening responses;
(B) partially spoken sentences; and
(C) stuttering by every speaker.
Each of these is explained in more detail below.
(A) An interviewer’s listening response is when an interviewer responds with phrases such as, “Okay”, “Yes”, “I see”, when the person they’re interviewing answers their question. It doesn’t add to the overall conversation, but just shows that the interviewer is acknowledging that they’ve heard the answer to the question. For example, a verbatim transcript would transcribe the following (the listening responses are in bold and italics):
Q So you went to the shop on Tuesday?
A Yes, I went on Tuesday in the afternoon.
Q I see. And then what happened after that?
A I left and drove home.
Q Okay. Tell me what happened on Wednesday then.
In comparison, a clean transcript would have these listening responses omitted.
(B) A partially spoken sentence is when a speaker begins saying something and then changes their mind and says something else mid-sentence. For example, a speaker might say: “So then I went to the – on the Wednesday, I decided to go to the shop”. The partial sentence is separated from a new sentence with a single dash, as shown in this example.
In comparison, a clean transcript would simply have the speaker transcribed as saying, “On the Wednesday, I decided to go to the shop”.
(C) Stuttering is when a speaker continues to say the same word repeatedly while they’re thinking of the next thing to say. For example, the transcript would show the speaker as saying, “I – I – I don’t know how to respond to that”. Each word when a speaker is stuttering is separated with a single dash, as shown in this example.
In comparison, a clean transcript would simply have the speaker transcribed as saying, “I don’t know how to respond to that”.
Strict Verbatim Transcript
A strict verbatim transcript builds on top of the clean and verbatim transcript by also including every noise or response by every speaker, as well as long pauses. Some examples are: <laughs> <sighs> <coughs> <long pause>
How do you ensure a high level of transcription accuracy?
Every audio file we receive for transcription is carefully allocated by an administrator to a highly skilled and experienced typist. We also allocate each audio file to a typist who has experience with the content of the audio file wherever possible. For example, our legal and investigation files are transcribed by typists who have a background in law.
Once the transcript is complete, it is sent to an editor who will ensure that the file has been transcribed in the correct format, as well as checking over any timestamps put in place by the typist. In this way, we do our best to ensure our transcripts are as accurate as possible.
What is a timestamp?
A timestamp is put into a transcript whenever a typist is unsure of what exactly was said by a speaker, or is unsure of the spelling of a particular name. For example, a transcript that includes timestamps will look like this:
Q Who did you speak to next?
A After that, <inaudible> * 0:02:09.4 and spoke to Mr [Bartholemew] * 0:02:15.7.
The editor checking over this transcript will then listen to the audio at the point indicated by the timestamp to see if they can pick up what the typist found to be inaudible.
Do I need to login to download my transcripts?
You can login to your own account to download completed transcripts. However, you can also choose to have your transcripts emailed to you automatically as soon as the editor approves and finalises them, for no extra charge.
How much will my transcript/s cost?
The cost of each transcript depends on the quality of the audio, whether there is an accent present, and what kind of audio file is being transcribed (e.g. focus group, investigation interview, lecture). The cost also varies depending on whether you require a clean, verbatim or strict verbatim transcript.
By filling in the contact form here, we can provide you a quote ASAP.